At Boldwardrobes, operated by Styylemax Marketing, every interaction you share with us is built on trust. We know that sometimes things may not unfold as expected, and when that happens, you deserve to be heard and guided toward a fair solution.
This Grievance Redressal Policy ensures that every concern is managed with honesty, professionalism, and a strong sense of responsibility. It outlines how we handle issues, the steps you can take to raise them, and how we work toward a prompt and just resolution.
Throughout this document, “we,” “our,” and “us” refer to Boldwardrobes, while “you,” “your,” or “customer” refer to the valued individuals we proudly serve.
This policy follows all applicable laws and regulations to ensure that your grievances are treated with fairness and care. Whether it involves a product, service, or experience, we are here to listen, respond, and make things right. Every message you send helps us grow stronger and serve you better.
Every shopping experience should feel smooth and enjoyable, but if something leaves you dissatisfied, we consider that a grievance worth addressing.
A grievance may arise when you are unhappy with any part of your interaction with us, including after placing an order on our platform. This can involve situations such as receiving a damaged or incorrect item, facing unexpected delivery delays, experiencing payment or refund issues, or having difficulty with exchanges or returns. It can also relate to cases where our support or communication did not meet your expectations or where you need further clarity about our policies.
No matter how small or large your concern may seem, we encourage you to share it. Speaking up allows us to resolve issues quickly and improve the way we serve you in the future.
We want the process of sharing a concern to be easy and reassuring. Reaching out for help takes only a few simple steps, and our team is here to assist you at every stage.
Start by visiting the “Help Centre” or the “Contact Us” page on our website or mobile app.
Select the issue category that best fits your concern so we can direct it to the right team quickly.
Provide the necessary information, including your order ID, a clear description of the problem, and any images or documents that can support your request.
Once submitted, our customer support team will carefully review your grievance and reach out with the next steps or a resolution plan.
Your comfort and satisfaction remain at the heart of this process, and we are always available to help make things right.
If you have already reached out to customer support but feel your issue needs further attention, you have the right to escalate it. We believe in fairness and transparency, and we want to ensure every concern is fully resolved.
To achieve this, Boldwardrobes has appointed a dedicated Grievance Redressal Officer. This officer oversees all escalated complaints, ensuring that each one is reviewed with neutrality and addressed in line with the Information Technology Act, 2000, and other relevant laws.
If you wish to escalate your concern, you can contact our Grievance Officer directly at Styylemaxmarketing@gmail.com. Please include details of your previous communication so we can review your case effectively.
Your feedback and voice are important to us, and we are committed to finding a solution that feels fair and complete.
Once a grievance has been shared, we follow a clear and time-bound process to ensure fair handling and timely updates. Here is what you can expect:
Within 48 hours of receiving your concern, we will send an acknowledgment to your registered email confirming that your grievance is being reviewed.
A unique reference or ticket number will be generated for your grievance. This allows you to track progress and helps us monitor your concern efficiently.
We aim to provide a suitable resolution within 7 working days from acknowledgment. If the matter requires additional time as per legal or operational guidelines, we will inform you of the revised timeline.
Throughout the process, you will receive status updates via your registered communication channel so you always know how your case is progressing.
Every grievance is handled with fairness, empathy, and accountability to ensure that you receive a resolution you can trust.
A grievance is formally considered resolved once a satisfactory outcome has been provided or when certain conditions are met.
If you confirm that our solution addresses your concern and you are satisfied with the outcome, the grievance will be marked as closed.
If we do not hear back from you within a reasonable timeframe after offering a resolution, the case will be closed under the assumption that the issue has been settled.
If a conclusive decision is shared based on our internal policies and applicable regulations, the grievance will be formally closed.
Even after closure, our support team remains available to guide you should any related concerns arise later.
For any queries, follow-ups, or to raise a new grievance, you can reach us directly at Styylemaxmarketing@gmail.com. Our team will review your message and respond as quickly as possible to assist you with care and attention.
This policy may be revised periodically to reflect changes in law or updates in how we serve our customers. For the most current version, please refer to the Terms of Use and Privacy Policy pages on our website.
We value your trust and feedback, as they help us continue improving every part of your experience with Boldwardrobes.